Support

Help connecting your adapter and reading car data.

Connection problems

• Switch on the ignition or start the engine. Many cars won’t respond with the ignition off.
• Bluetooth (Android, computer): pair your adapter in the system Bluetooth settings (the PIN is usually 1234 or 0000). Then select it in CarScope.
• Bluetooth LE (iPhone, iPad): select the adapter in CarScope. Don’t pair it in iOS settings.
• Wi-Fi adapters: first join the adapter’s Wi-Fi network. The usual address is 192.168.0.10, port 35000.
• Check Adapter → Protocol → Module → Data to see where the connection stopped. If it stops at Protocol, try selecting the protocol manually.
• Use Demo to check that the app itself is working.

Codes and checks

• CarScope reads codes from the engine control unit. Choose Scan all modules to read other units.
• Clearing codes turns off the Check Engine light and resets readiness monitors. The car will need a drive cycle before an inspection.
• Guided-check thresholds are general and still being tuned. A verdict is a hint, not a diagnosis.

Send a developer report

Open Settings → Reports and statistics (on Android: crash reports and statistics). CarScope creates a ZIP with crash reports, connection statistics and, if you allow it, the last connection log. Personal data is masked. You choose where to save or share the ZIP. The privacy policy explains what it includes.